These terms cover the use of willowcreek.group and the free tools on it. Work we do for paying clients is governed by a separate written agreement, and where that agreement and this page disagree, the agreement wins.
Willow Creek Group, LLC is an Ohio limited liability company based in St. Clairsville, Ohio.
Using this site
You may read this site, run the free tools on it, and contact us. You may not scrape it, resell it, or use it to do anything unlawful.
The free audit
The audit tool reads publicly available information about a business, mostly from its Google Business Profile and its own website, and reports what it finds.
Three things to understand about it:
It reports, it does not diagnose. The findings describe what is publicly visible at the moment you run it. They are a starting point for a conversation, not professional advice.
It can be wrong. It depends on information from other companies, and on being able to reach a website from our server. Some websites refuse automated visitors, which looks similar to a website that is down. Where we cannot tell, we say so rather than guess, but you should verify anything that matters before acting on it.
It is free, and it comes with no warranty. We provide it as is.
Prices and quotes
Prices published on this site are starting points for the work described. They are not offers, and they can change.
The number in a written quote we send you is the number that counts, and it holds for thirty days from the date on it unless it says otherwise.
Work for clients
Client projects are governed by a separate written agreement covering scope, price, timeline, revisions, and payment. Nothing on this page replaces it.
In general, and subject to that agreement:
Ownership. Once a project is paid in full, the finished website, store, or brand materials are yours. Before final payment, they are ours. Fonts, stock images, plugins, and platform services that we license on your behalf stay under their own licenses, and we will tell you which ones those are.
What you give us. You keep ownership of your logo, photographs, text, and anything else you hand over, and you confirm you have the right to use it. If a client supplies material they do not own, that is on the client, not on us.
Hosting and care. Monthly hosting and care plans are month to month. Cancel any time. If you cancel, we will help you move your site somewhere else, and we do not hold anyone's website hostage.
What we do not promise
This one matters, so it is plain.
We cannot promise search rankings. Google decides what appears in search results and on the map, and Google does not take instructions from us. We can correct your listing, make your information consistent everywhere, and remove the reasons Google has to rank you lower. We cannot guarantee a position, an amount of traffic, a number of calls, or a level of sales.
We cannot promise how long Google will take. Listing corrections, verifications, and ownership disputes run on Google's timetable. We have seen them resolve in days and we have seen them take weeks.
We cannot promise access to accounts we did not create. If a listing or a domain is controlled by a former partner, an old agency, or an account nobody can get into, we will tell you the options and walk you through them. Whether the request succeeds is up to Google or the registrar.
Anyone who promises you otherwise is guessing.
The client portal
The portal is for current clients. Keep your sign-in to yourself, upload only material you have the right to share, and tell us if you think someone else has gotten into your account.
We back the portal up, but you should keep your own copy of anything important. Do not treat it as your only copy.
Liability
We will do the work carefully and fix our mistakes. But to the extent the law allows, our total liability for anything arising out of this site or our services is limited to the amount you paid us for the work in question, and we are not liable for lost profits, lost business, or other indirect losses.
Nothing here limits liability that cannot be limited by law.
Other services
This site links to and relies on services run by other companies, including Google, Netlify, Supabase, and Wave. We do not control them and we are not responsible for them.
Governing law
These terms are governed by the laws of the State of Ohio. Any dispute belongs in the state or federal courts serving Belmont County, Ohio.
Changes
If we change these terms we will change the date at the top. Continuing to use the site after that means the new version applies.
Contact
Willow Creek Group, LLC
St. Clairsville, Ohio
Blake@willowcreek.group
(740) 310-9000